Comm100 Live Chat Software for BusinessSunday, June 02, 2013Traveliztera
- Real-time visitor monitoring and tracking
When you know who is visiting your website, you have a rough idea regarding their particular needs. This helps you into thinking of ways about how to engage them into getting your service.
This tool helps you see how many visits a visitor has done, what pages have been viewed by the particular visitor, and how long he/she stays on a certain page. It also shows keywords used, to give the business owners an idea regarding the potential customers' interests. This is indeed a huge help when initiating sale conversations with the customers.
- Efficient online chat tools
- Fully customizable chat buttons and windows
- Intelligent auto chat invitation
When tracking visitors becomes too time-consuming, auto chat invitations can be done to identify customers according to the settings that had been adjusted by the user. Adjustments can be done according to the time spent on the website, time on a certain page, current page URL, referrer page URL, visit times, search keyword, search engines, etc. By setting parameters, chat invitations become more personalized and more focused on potential customers.
- Team collaboration and communication
- Insightful performance reports and analysis
- Integration with other Comm100 products
One of the Comm100 products is the Comm100 Ticket. This is very helpful when some cases such as support or sales could not be closed yet, and may need a follow-up, which some other live chat tools could not give. The ticket can have properties which include its status, priority, and many more, to assist the management of the case during the process.
Basically, through this integration, live chats and offline messages could be converted into tickets, which include the case details that can help another staff in continuing a certain case the next time the customer with a ticket logs on again.
- Integration with third-party applications
CRM or Customer Relationship Management is relied on by businesses to track down their leads, customers, and other contacts. Comm100 Live Chat can be integrated with Salesforce CRM, and through this, after a live chat with the website visitors, leads, cases, and contacts, will be automatically made in Salesforce CRM. Once a visitor is already part of the Salesforce CRM, Comm100 users can detect this in their chat panel, and can easily retrieve the visitor's information through one click. This helps in creating a very personalized and effective customer communication.
- Web, desktop, and mobile apps
Comm100 Live Chat apps are available for iPhone, iPad, Blackberry, and Android devices. This feature helps in staying connected with your customers anywhere, anytime.